FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you deliver?
We currently deliver only within the UAE, partnering with top delivery brands to ensure fast and secure shipping.
How long does delivery take?
We offer 1-2 business days delivery across the UAE. Orders placed before [cutoff time] are processed the same day.
How much is the shipping cost?
Shipping charges vary based on your location and order size. Final shipping costs are displayed at checkout.
What is your return policy?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
You can also go to the following link to understand better Refund Policy
Orders
Below are some of are common questions about orders
How can I place an order?
You can order directly through our website. For custom gaming setups or bulk orders, contact us for assistance.
What payment methods do you accept?
We accept credit/debit cards, online bank transfers, and cash on delivery (COD) for your convenience.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within a few hours of placement. Contact our support team ASAP for changes.
Do you offer in-store pickup?
Yes! Customers can pick up their orders from our store. Contact us for pickup details.
Products
Below are some common questions about our products
Are your products original?
Yes! All our products are 100% authentic as we are direct partners with top gaming brands.
Do your products come with a warranty?
Yes, all products come with official brand warranties. Warranty details are mentioned on each product page.
Do you sell gaming bundles or custom setups?
Yes! We offer custom gaming setups, PC builds, and bundles. Contact us for personalized recommendations.
Can I request a product that’s not listed on the website?
Absolutely! If you’re looking for a specific gaming product, reach out to us, and we’ll try to source it for you.